Legal & Privacy Information
Low Testosterone Therapy, LLC(Company) offers membership into an affiliate network of physicians, testing laboratories, and pharmacies focused around the management of Clients seeking affordable low testosterone medical therapies. The Client's tests are performed by third parties who also provide the results. Our affiliate doctors and medical staff order the initial pre-screen blood tests and review the test results. Should Client's pre-screen blood test results fall outside of medically predetermined acceptable ranges for testosterone therapy or should those results as determined by Company's licensed Medical Director indicate possible signs or symptoms of an unknown medical condition, Client will be referred to their primary physician for diagnosis and treatment. Company will not diagnose nor treat any medical condition that may become evident from the test results.
Company may collect Client's medical information to forward on to the affiliated network physician of Client's choice. All patient information will be protected under all HIPAA laws and regulations.
Low Testosterone Therapy, LLC and its website LowTestosterone.com are not internet pharmacies and do not diagnose any health issue or prescribe any treatment or prescribe any medications to Clients over the internet. Company's Medical Director and staff only order the pre-screen lab work that is required to determine candidacy of Clients for low testosterone medical therapy by licensed affiliate physicians in our network. Company does not dispense ship, distribute from, or store medications at our facilities or web sites or generate medication prescriptions. Any and all medication prescribed to Client is done so directly by the Client's chosen affiliate licensed physician from our network.
Company ONLY determines potential eligibility of Clients for low testosterone medical therapy to be administered by licensed physicians in our affiliate network, and is not involved in diagnosis or treatment of any related or non-related medical conditions of Client. Clients who are found to have submitted fraudulent information to Company for this program will be terminated from any health program offered by Low Testosterone Therapy, LLC or its affiliates. Any medication prescribed by one of our affiliate network physicians are for the sole use of the patient to whom it was prescribed and not to be transferred, distributed, modified, or used by any other party.
Confidentiality Statement
Your health is a serious personal matter and Low Testosterone Therapy, LLC and its affiliates understand that confidentiality is of utmost importance. Company uses only the highest level of customer and web site security features to guarantee your privacy and security. It is our policy to never allow any 3rd party access to any of your personal, financial or medical information. If you have a question about our security processes please contact us at Security@LowTestosterone.com.
Electronic Communication Confidentiality Statement
Electronic messages could contain information from Low Testosterone Therapy, LLC, and may be confidential or privileged or protected by the HIPAA privacy laws. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of such message is strictly prohibited. If you have received an electronic message in error, please notify the sender immediately.
Refund Policy
There is no refund for testing once the Company's Medical Director has ordered the blood tests and Client has fulfilled the order.
Your Test Results
Company provides Client's lab results only to Client and Client's chosen affiliated network physician. Client may direct the Company in writing to forward Client's results to an additional 3rd party. Although some positive results such as HIV are required to be reported to certain government agencies only the minimum required information will be reported. Your privacy is important to us, and we use every possible measure to secure your privacy rights.
HIPAA: Health Insurance Portability and Accountability Act
This notice describes how medical information about you may be disclosed and how you can get access to this information. Please review this carefully.
In compliance with the 1996 Congressional act to protect the privacy of patients protected health information, Low Testosterone Therapy, LLC will safeguard all client information and will disclose or share only minimal information necessary for the following purposes:
Treatment: Information regarding current or past health information necessary for the Company and its affiliated network physicians to carry out appropriate care of the Clients which includes but is not limited to: History and physical, progress notes, laboratory reports, x-ray reports, operative reports, consultation reports, hospital discharge reports, hospital DNR , to be obtained from any clinic, hospital, skilled nursing facility, physician office or health care agency involved in Client's present and future care.
Payment: Information, if any, requested by an insurance company or intermediary necessary for the processing of claims for payment of services.
Operations: Review of medical records by any peer review organization, accrediting body, state or regulatory body for statistical or agency evaluation purposes only. Any information disclosed will be held in strict confidence and not used for any public disclosure.
If you feel that your privacy rights have been violated you may contact the Security Director of Low Testosterone Therapy, LLC. The Director will investigate all claims and provide you with the written report of their findings within 10 days. If you are not satisfied with the report and corrective action taken, the Director will provide you with an appropriate state or federal organization address and/or telephone numbers to file a complaint.
Company will maintain a log for each patient it services which will list what information was released and for what purpose. The patient has the right to review this log upon request.
What information do we collect?
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
Company may use the information collected from you when you register, purchase a program, surf the website, or use certain other site features in the following ways:
- To personalize your site experience to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process your past lab history. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you may still place orders over the telephone by contacting our Customer Care Center.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personal identifiable information.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on January 18, 2013.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.